OIT Help Desk

Call Anytime:

We respond to email during Help Desk Hours

Help Desk Hours:
Monday - Friday
 8:00 am to 5:00 pm

Visit Us:
The OIT Help Desk is located inside the
M. Louis Salmon Library

Classroom and Canvas Support

Immediate Classroom Support:
Monday - Friday
 8:00 am to 6:00 pm

Immediate Support for Canvas and Related Technologies:
 844-219-5802 (Students)
 833-519-8478 (Faculty)
Sunday - Saturday
 24 hours/day
Chat within Canvas (Help > Chat with Canvas Support)

Support for Panopto (Lecture Capture):

Getting Started

About This Site

Welcome to the OIT Service Management Portal, our self-service site. Through this portal, you can request assistance and find answers to many IT-related questions. 

The Service Catalog is an organized collection of services. It provides a single location for you to browse and search for available services provided by UAH's Office of Information Technology. You can view a description of the service, which includes eligibility information, a list of related services and articles, and how to access or create a request for that service.

The Knowledge Base is a centralized collection of information about the services and applications offered. This includes known error messages, how-to guides, troubleshooting information, FAQs, training materials, and more. Each page of information in the Knowledge Base is called an article.

Office Phones

UAH uses Voice-Over IP (VOIP) campus telephones.

If you have forgotten your voicemail PIN or otherwise need to reset it, please click here. Click Settings > Passwords > Change PIN. This site uses Single Sign-On.

If you would like to access your voicemail online, click here.

If you have a question or concern regarding your phone, please contact the OIT Help Desk.