Our mission is to provide computer and network support to the UAH community.
If you have a computer-related problem or question or need assistance with any of the services provided by the Office of Information Technology, please reach out to us.
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Please Note
Urgent issues should always be reported via phone; please call us at 256-824-3333. Phone support is available 24/7/365. Email to helpdesk@uah.edu and support tickets are attended during OIT Help Desk Hours of Operation.
Hours of Operation
Note: The OIT Help Desk is not consistently staffed in the Salmon Library at this time. Please contact the Help Desk via email, phone, or by submitting a ticket in the Client Portal.
| Monday |
8:00 AM to 5:00 PM |
| Tuesday |
8:00 AM to 5:00 PM |
| Wednesday |
8:00 AM to 5:00 PM |
| Thursday |
8:00 AM to 5:00 PM |
| Friday |
8:00 AM to 5:00 PM |
Reporting a Problem
Faculty and staff experiencing problems with their UAH-owned computer or online resources run by their college or department are encouraged to report the problem to the technical support staff of their college or department before contacting the OIT Help Desk.
To report a problem, contact the OIT Help Desk using one of the methods above. Please be prepared to share information about the problem as well as your contact details. Also consider visiting What to Provide to the Help Desk When Opening a Ticket.
If you have feedback about the service you received, please call 256-886-8113 to share your concerns with us. Alternately, you can submit your feedback via this form.