Issue
The Add Money button in the Transact eAccounts app does not work on Android or Samsung devices. After tapping the Add Money button, a "payment processor" error message appears.
Workaround
Make a deposit using the +Add Money button within the eAccounts web portal.
- Log in to my.uah.edu
- On the Campus Services card, click Charger Card > Check Your Account Balance and Meal Plan
- Click +Add Money to begin a deposit
- While making a deposit, select the Save Credit Card to save the credit/debit card as a form of payment
Once a saved card is on file, the Add Money button will work in the mobile eAccounts app.
Transact is currently working on a solution to this issue.
Environment
Transact eAccounts mobile app on Android and Samsung devices
Still Need Help?
If you have additional questions about your Charger Card mobile ID, please contact the Charger Card Office.