How to Approve Requests in the OIT Client Portal

Overview

Some OIT ticket workflows include an Approval Step which prompts designated approvers to either approve or reject the request.

For example, when a user completes the Argos Access Request form, an approval request is automatically sent to the appropriate data custodian according to the type of data requested.

Notification

You will receive an email notification when an approval is requested. Select Complete Approval in the Client Portal to quickly jump to the approval prompt. Or, select View Service Request to view the full details of the request.

Example of an Approval Request email notification

Alternatively, you may visit the My Approvals (Services tab > My Approvals) page from within the Client Portal to view all of your pending approvals.

Complete Approval

When viewing the approval in the Client Portal, you will be able to Approve or Reject the request. When selecting Approve or Reject, you may optionally add a Comment.

Current Workflow Step page showing Service Request Details, Approval Step Details, and options to Approve or Deny the request

View the Request

When viewing the service request, you will be able to see additional details about the request as well as comment directly on the request.

Example of a service request as seen in the Client Portal

Still Need Help?

If you need help completing these steps or experience an issue along the way, please contact the OIT Help Desk.

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