BDM/Xtender Web Configuration Settings

This document is for UAH staff using the web client of Banner Document Management (BDM).


The Banner Document Management (BDM) Application (often called Xtender) is the web client used to scan documents for storage and indexing in Banner. The separate desktop client will no longer be supported as of Summer 2016. You can access it using your Internet Explorer browser.

Note: Internet Explorer is the only supported browser.

Java Settings

Our version of BDM requires a specific version of the Java Runtime Environment (JRE). If you experience the following types of problems, you may have an incorrect version.

  • Toolbars not showing up after login
  • Random error windows popping up
  • Not being able to print
  • Not being able to save documents

The solution is to remove Java and allow the application to download the correct version.

Note: By not downloading the latest Java updates, you may experience problems with your system when visiting web pages or using web applets.

Browser Settings

Adding to Trusted Sites

  1. Open Internet Explorer.
  2. From the Internet Explorer command bar, choose Tools and then Internet Options.
  3. In the Internet Options window, click on the Security tab.
  4. Click on Trusted Sites.
  5. Click the Sites button.
  6. Enter the URL
  7. Uncheck the Require server verification (https:) for all sites in this zone option.
  8. Click Add.
  9. Click Close.

Application Settings

  1. Open Internet Explorer.
  2. Enter the following URL to be taken to the ApplicationXtender Web Access:
  3. Enter your internet Native Banner (INB) production username and password.
  4. Click Edit.
  5. Click User Settings.
  6. Click Interactive Viewer (This is a gray button to the left).
  7. Check Enable Interactive Viewer.
  8. Click Document View (This is a gray button to the left.)
  9. Uncheck Show Page Thumbnails
  10. Click Save.
  11. In the Menu Bar, select File and Logout.


Article ID: 67366
Fri 11/16/18 4:08 PM
Thu 7/18/19 10:58 AM