Use this form to request support for a device that is outside the scope of OIT support.
You can request an exception to the OIT support definitions (visible at https://www.uah.edu/images/administrative/oit/oit-device-support-standards.pdf), which require:
- Hardware is considered fully supported for 5 years from the date of purchase from the manufacturer.
- Software must still be receiving regular and timely security updates and patches from the original manufacturer and not announced as EOL.
You can, alternatively, request an exception if you require an individual or single user printer.