Connecting to the UAH VPN

About

To connect to systems that are restricted to the on-campus network when you are off campus, you can use the UAH virtual private network (VPN). To connect to the VPN, you will need to download and install the Ivanti Secure Access VPN Client (formerly called Pulse Connect Secure). Visit Chargerware for more information about this software.

Faculty and staff members with UAH computers can install the VPN client from Software Center. Learn how to install the VPN on a UAH-owned computer.

It is not necessary to receive authorization from OIT before using this client. It is available for all faculty, staff, and students to use.

Depending on the device you use, the UAH VPN software may be called "Ivanti Secure Access Client" or "Pulse Secure." Both are supported. Read more about the renaming of Pulse Secure.

Installation Instructions

1. Open a web browser and navigate to https://chargerware.uah.edu/all-software/secure-access-vpn.
2. Click the Download link for the appropriate installation file, based on your computer's operating system.
3. Run the installation file and follow the prompts to install the VPN client.

Connection Instructions

1. Open the Ivanti Secure Access/Pulse Connect Secure software from your computer's list of applications.
2. Select the "Add" or "Add Connection" button.
3. When prompted for a server, enter psvpn.uah.edu
4. When prompted to log in to UAH Single-Sign On, enter your ChargerID and your Charger password.
   • Your Charger ID and password are used for most campus services, such as Self-Service Banner, Canvas, and UAH email. Learn more about your Charger ID and password.
5. If prompted, provide your second factor of authentication.
   • Learn more about Duo multi-factor authentication at UAH.
6. Once you are logged in, you will be connected to the on-campus UAH network.

iPhone / iPad App

1. Access the App Store on your mobile device.
2. Search for "ivanti access" and download the app called Ivanti Secure Access Client. Open the app.
3. You don't have to allow the app to send you notifications; you could click Don't Allow.
4. On the Welcome page, you'll see a prompt for your corporate email address or the URL provided by your company. Enter psvpn.uah.edu
5. Accept the defaults and click Save.
6. When prompted for adding VPN configurations, click Allow (You may be asked to provide your iPhone unlock credentials to authorize this change.)
7. Click the Connect button.
8. Enter your ChargerID and your Charger password.
   • Your Charger ID and password are used for most campus services, such as Self-Service Banner, Canvas, and UAH email. Learn more about your Charger ID and password.
9. If prompted, provide your second factor of authentication.
   • Learn more about Duo multi-factor authentication at UAH.
10. Once you are logged in, you can minimize the app until you're ready to exit the VPN. To exit the VPN, open the Ivanti Secure Access Client and click Disconnect.

Tips

You can visit ip.uah.edu to determine whether you are currently connected to the UAH VPN. Other technical information is also displayed. OIT employees and other IT staff may ask you to provide the information from that link for troubleshooting purposes.