If you are using Banner and the Banner form you are using becomes unresponsive and only shows a spinning cursor/wheel (for more than 10 seconds) or you encounter the Banner form/process error, "There is no saved output for the Process Name/Number in the database," please note that this error is most common when data is still running for a particular report. Sometimes it can also happen when browser cache and/or server side cache needs to be cleared following an upgrade.
If this happens, please do the following:
- Use the details in this article to clear the cache in your Web browser
- Close/exit the browser
- Reopen the browser
- Log into Banner again
- Try your steps to accomplish your task again.
If the steps above do not resolve the problem, please contact the OIT Help Desk.