Unable to log into Google due to "Service unavailable" error

In October 2022, users connected to the UAH VPN may find that they're unable to log into UAH email through a browser due to this error:

"Service unavailable
This service isn't available in your country

OIT is currently working to resolve this issue. The workaround is to follow the steps below:

If you are currently connected to the UAH campus VPN:

  1. Disconnect from the VPN.
  2. Open your Web browser and visit mail.uah.edu
  3. Login and use Google Mail or another Google app of choice in your browser.
  4. Connect to the VPN again.

If you are not currently connected to the UAH VPN:

  1. Download and connect to the campus VPN.
  2. Connect to the Google app of choice in your browser.

To determine whether you are connected to the campus VPN, visit ip.uah.edu.

If you are still receiving the error after trying the steps above, please contact the OIT Help Desk via one of the methods below.

  1. Click here to chat with us.

  2. Email helpdesk@uah.edu and provide a detailed description of the problem or question. Please include the response you see when you open a Web browser and visit ip.uah.edu since that will tell us your IP address.

  3. Call 256-824-3333 to speak with us.

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Article ID: 151888
Thu 10/20/22 10:43 AM
Wed 5/10/23 4:23 PM