How to Upgrade My Zoom Account to Zoom Pro


Faculty members, Graduate Teaching Assistants, and Staff members are eligible to upgrade their Zoom Basic account to a Zoom Pro account. This will give you unlimited time during your meetings and allow up to 300 participants. In comparison, Basic accounts are limited to 40 minutes per session with a maximum of 100 participants.


Before upgrading your Zoom account, you'll need to establish your Basic account by signing in with SSO. Signing in with SSO will establish your Basic account that will be available from both the Zoom app as well as your canvas courses.

  1. Open the Zoom app on your device
  2. Click Sign In
  3. Click Sign in with SSO
  4. In the Your company domain field, enter
  5. In the browser that opens, sign in using the same credentials you use to sign in to myUAH and Canvas . Note that if you are already signed into SSO in your browser, you'll be signed in automatically and can skip this step
  6. Once you are signed in, you'll see a Zoom page titled Sign in with SSO. Click Launch Zoom
  7. If prompted to Open Zoom Meetings? click Open Zoom Meetings
  8. Zoom will open and you'll be signed in
  9. Email the OIT Help Desk at stating that you have established your Zoom Basic account using SSO

Still Need Help?

If you need help completing these steps or experience an issue along the way, please contact the OIT Help Desk!

Print Article


Article ID: 158104
Fri 9/29/23 9:28 AM
Mon 12/18/23 11:59 AM

Related Services / Offerings (1)

Do you need assistance with UAH's teleconferencing/videoconferencing solution, Zoom?