Audience

This document is for UAH faculty and staff.

Overview

This document provides a brief summary of the CrashPlan solution, including:

• Installing CrashPlan
• Generating a Backup

Details

CrashPlan is a backup solution available for all UAH faculty and staff. Each faculty/staff member may use the backup and restore services on up to four devices (including computers and mobile devices). Any files you choose to back up will be encrypted and securely stored on a server that is off campus (in the cloud). You can restore files yourself without having to contact OIT. However, the OIT Help Desk can assist you if needed.

Installing CrashPlan

CrashPlan Cloud for Enterprise can be accessed and downloaded from the Crashplan console.

1. Visit backup.uah.edu.
2. Enter your official UAH email address (ChargerID@uah.edu)
3. On the next page, log into Single Sign-On
4. Click Administration > Client Management > Downloads
5. Choose the operating system that matches your computer
6. Click the arrow in the Download Apps column to download the installation file onto the machine where you wish to install the software.
7. Proceed with remaining installation steps listed (by platform) below.

»  Mac Users

• Double-click the .dmg file, then double-click Install CrashPlan.
• Follow the prompts to complete the installation using the default settings.
• After installation, a pop-up window will display. Enter your official UAH email address (ChargerID@uah.edu). Enter the server name as clients.us2.crashplan.com
  There is no port to be specified. After a few seconds, it should prompt you for your password; enter your Charger password. Please be sure that you do not click the link at the bottom of the page for creating a new account.

»  Windows Users

• Double-click the .exe file.
• Click Yes to the User Account Control prompt.
• Click Next to begin the installation wizard.
• For Installation Type, click Next to accept the default setting, Everybody (all users).
• After installation, a pop-up window will display. Enter your official UAH email address (ChargerID@uah.edu). Enter the server name as clients.us2.crashplan.com
  There is no port to be specified. After a few seconds, it should prompt you for your password; enter your Charger password. Please be sure that you do not click the link at the bottom of the page for creating a new account.

»  Linux Users

• Unpack the .tgz archive.
• Run the install.sh script from a BASH shell.
• After installation, a pop-up window will display. Enter your official UAH email address (ChargerID@uah.edu). Enter the server name as clients.us2.crashplan.com
  There is no port to be specified. After a few seconds, it should prompt you for your password; enter your Charger password. Please be sure that you do not click the link at the bottom of the page for creating a new account.

Note: The basic install has been configured to meet the needs of most users. Several features are customizable depending on individual setup and requirements.

Generating a Backup

A backup will begin running automatically upon registration of your device. By default, your User folder will be backed up. You may make edits to the default files selected; however, for optimal performance and user experience it is recommended that you only backup files that you will need to access in the future. For example, system files used by your OS should be excluded from your backup. To edit the folders/files you want to backup, take the following steps:

1. Select the Pause button to the right of the progress bar under the Destinations heading.
2. Click the Change button under the Files heading.
3. Navigate through your computer’s folder structure, selecting the files and folders you want to include in your backup.
4. Select Save
5. Resume your backup with the edits you just saved by selecting the Play button to the right of the progress bar.
6. As long as your device is online, your initial backup will run continuously until the backup is complete. You may close the window without affecting your backup. If you shutdown your machine, the backup process will resume upon restart.
7. Once your backup is complete, CrashPlan Cloud for Enterprise will continue to back up your data every 15 minutes (as long as your device is online).
8. In addition to the cloud (default) destination, users may back up their device to another computer or an external device (such as a USB stick or hard drive). To explore these options, select the Destinations tab at the right of the client.
   1. View computers to which you can back up, add new computers as backup destinations and start backups to specific computers.
   2. View folders to which you can backup, attach new folders as backup destinations and start backups to specific folders.
   3. View cloud to see details about cloud storage.

Note: Any edits you make to the folder selection are cumulative. If you want to add additional files to the backup at a later time, you should keep all of your previous selections checked. By deselecting a folder or file, you are removing it from the list of folders and files to be backed up.

For more information, including platform-specific installation files, visit Chargerware or contact the OIT Help Desk.