Troubleshooting eduroam

Overview

This article is to assist users who are having difficulty connecting to eduroam.
 

Who does this affect?

This article pertains to all UAH Students, Staff, Faculty, and visiting personnel with access to eduroam at their institutions.
 

What devices does this affect?

This article pertains to all devices trying to connect to this network.
 

What to do if I can't connect to eduroam?

  1. If you have any network connection already, we recommend that you visit this site to use the eduroam Configuration Assistant Tool. It guides you through the best steps for getting connected. 
  2. When prompted for username and password, be sure to enter your official UAH email address (ChargerID@uah.edu) and Charger password to connect to eduroam.
  3. Make sure that your encryption method is set to PEAP, rather than LEAP. These options are available in a drop down menu when you are entering your username and password.
  4. If you are asked whether or not to accept a certificate to connect, you should verify the new certificate comes from eduroam.uah.edu and is issued by AddTrust. Then, approve the certificate; your device should connect to eduroam normally. If accessing via login from another institute, please contact your institution's help desk for information regarding the certificate.

If any of these steps is not helpful, then try forgetting the network eduroam from your device's network menu, and start from the beginning.

Here is how to forget/remove/delete the eduroam network on windows from the list of those you have previously used:

  • In Windows 10, click the Network icon in the lower right corner of your screen. Click the Network settings option and then Manage Wi-Fi settings. Choose the eduroam network from Manage known networks, and then click Forget.
  • In Windows 8, access Settings and choose the Networks pane. Choose the eduroam network and right-click to see the Forget this network option. Click that option.
  • In Windows 7 and Vista, access the Control Panel and choose Network and Internet and then click Network and Sharing Center. Click Manage wireless Networks. Find the eduroam network and right-click to see the Delete option.
     

Why do I keep seeing prompts to trust security certificates?

The Office of Information Technology replaced an InCommon security certificate within the eduroam service on 8/11/16. Anyone who had already indicated that they trust the security certificate before that date will be prompted again due to the change (but not again until the certificate changes).
 

To troubleshoot this issue further:

Email the OIT Help Desk at helpdesk@uah.edu, or call us at 256-824-3333. We answer the phone 24/7 but respond to email only during office hours (9-6 Monday-Wednesday and 9-5 Thursday and Friday).

Details

Article ID: 66965
Created
Fri 11/9/18 10:38 AM
Modified
Wed 5/1/19 4:15 PM