Knowledge Base

Categories (12)

Account Access

Login issues and account maintenance for UAH services and computers
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Wi-Fi, Network and Telecommunication

Wi-Fi, Wired Network, and office phones
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Canvas and Learning Technologies

Canvas, Clickers, Respondus Lockdown Browser, Turnitin, and Qualtrics
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Classroom Technology

Smart Boards, Smart Podiums, instructor desktops, projectors, and audio-visual equipment in classrooms
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Desktop Computing

Computer/workstation hardware and software
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Instructional Design and Online Learning

Topics and resources specific to course design, online learning, and the QEPO (Quality Educational Practices Online) process required for faculty to teach online.
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Email, Calendar, and Google Workspace

Google Workspace apps and desktop email clients
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myUAH and Banner

Enterprise UAH system maintenance, integrations, and development
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Data Center/Systems

Virtual Machines, High Performance Computing, Data Center Hosting, Active Directory services, and shared file access
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Security

Multi-factor authentication, application or account breaches, policy violations, theft or compromise of data/equipment, and other security matters
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General

We want to hear from you. Please contact us with your concerns, praise and questions
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Accessibility

Resources for the creation of ADA-compliant digital files, Web pages, and documents.
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Articles (2)

Pinned Article What to Provide to the Help Desk When Opening a Ticket

Be prepared to provide information when contacting the OIT Help Desk. Help us help you efficiently!

Contacting the OIT Help Desk

We offer several ways to get in contact with the OIT Help Desk at UAH.