Frequently Asked Questions: Google 2-Step Verification
What is 2-step verification?
When you log into any system, the first verification is your username/password combination. The second part of 2-step verification is something that goes further to verify the user’s identity.
Google offers several options for the second step of Google 2SV, such as Google prompts, SMS verification codes, Google Authenticator codes, and more.
How do I set up Google 2SV?
Setting up 2-step verification should take less than 10 minutes. Visit our Getting Started guide to learn how.
How is Google 2SV different from Duo?
Google 2-Step Verification is similar to but separate from Duo. Both utilize a second factor (commonly a mobile device) to add an extra layer of security to your UAH accounts.
For any SSO systems like Canvas and myUAH, Duo is required. For any Google Workspace products like Gmail and Drive, you will use Google 2-Step. See below for more examples.
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Duo
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Google 2-Step Verification
- Gmail
- Google Drive
- Google Calendar
- Google Docs, Slides, Sheets
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Can I use Google 2SV without using Wi-Fi or cellular data?
If you don't have access to Wi-Fi or cellular data, you still have several options for using Google 2SV.
Google Authenticator or the Duo Mobile app can provide a six-digit passcode even if your phone or tablet doesn’t have cellular or network service.
What if I get a new smartphone or device?
Still have the same phone number? You'll continue to be able to receive SMS passcodes and phone calls for verification. When signing in, click Try another way to view all of your options for authentication.
Have a different phone number? As long as you still have some way to authenticate, you can visit myaccount.google.com/security and update your phone number under How you sign in to Google. If you don't have an alternate method of authentication, contact the OIT Help Desk.
What if I am traveling abroad?
You have several choices when traveling abroad. Be sure to test them out before your travels so you can determine which solution is best for you.
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If you have a smartphone/tablet, the Google Authenticator or Duo Mobile app can provide a six-digit passcode even if your phone or tablet doesn’t have cellular or network service.
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If you only have a basic cell phone, register your phone to receive SMS text notifications.
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If neither of the above options work, you can generate a set of 10 one-time-use backup codes to log in while traveling. To generate backup codes for your account visit myaccount.google.com/security and select Backup codes under How you sign in to Google.
What if I get a notification that someone is trying to access my account, but I didn't request it?
If you receive a Google Prompt when you did not attempt to log in, select No, don't allow to deny access to your account, then promptly change your Charger password.
Still Have Questions?
If you have additional questions about this topic, please contact the OIT Help Desk.