Password Reset

How to reset password if you know your current one

  1. Visit the OIT User Services Portal and log in with your Charger ID and password.
  2. On the My Password(s) tab, enter your new password and then re-enter to confirm.
  3. Click on Change Now.
  4. A pop-up confirmation window will appear.
  5. Close the window and make note of your new password.
  6. Log out of the portal.

Note: Your new password must be alphanumeric, mixed-case, and 8-15 characters long.

Which passwords does this reset?

This tool provides you with the option to select which systems are affected by your password change. You can choose to select one or both of the following:

  • Charger Account (LDAP)
  • Google Apps

When you change your Charger Account (LDAP) password, you are simultaneously changing your Charger password, your password for OIT's Active Directory domain, your "LDAP" password, and your Google Apps password (for the accounts). Because the LDAP password is being changed, Single-Sign-On systems are also going to use the new password.

The following is a subset of the affected systems from resetting your Charger password: myUAH, Canvas, Qualtrics, Chargerware, Panopto, Self Service Banner, the UAH wireless and wired networks, and desktop computers registered on OIT's Active Directory domain (including computer labs in LIB and BAB).

Most computer labs on campus are not currently using the Charger password, so this change will not affect the desktop computers in the Engineering Building or Olin B. Technology Hall.

When you change your "Google Apps" password, you're changing your UAH email (even if you use an email client, such as Outlook).


Steps for resetting forgotten or locked passwords

Visit the Self-Service Reset Tool and follow the prompts to change your current password. 

With this tool, you can reset your Charger password even if you do not know the current password.


Password Expiration

All Charger passwords will begin expiring after 180 days due to the interim policy for Network, Computer, and E-mail Account Administration which states that “Passwords/passphrases shall expire every 180 days or less” (available on the UAH Policies and Procedures website).


Still having trouble?

Contact the OIT Help Desk by emailing or calling 256-824-3333.

If you have tried the wrong password with your Charger ID three times, your account could become locked. To unlock your account, use the Self-Service Reset Tool, contact the OIT Help Desk or simply wait seven hours before trying again.

To have your password to be reset, please contact the help desk in one of the following ways:

  1. Send an email to and include a photo of yourself holding your driver's license.
  2. Visit the OIT Help Desk on campus in the Salmon Library between 9-5 Monday-Friday. Be sure to bring your photo ID.
  3. If none of these options are possible, you can fax a copy of your photo ID, along with your signature to 256-824-5623. Please note that we will only verify through this method if the information and photo are legible. Many government issued ID's have counterfeiting prevention features that make faxes illegible.

Once we have confirmed your identity, we will reset your Charger password for you. We strongly suggest you customize your password immediately after you request to have it reset by the OIT Help Desk.


Article ID: 65705
Mon 10/22/18 5:10 AM
Fri 8/5/22 2:29 PM

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