Self-help Charger Password Reset


Reset, set, or recover your Charger password at if you can verify your identity.

Note: Your new password must be alphanumeric, mixed-case, and 8-15 characters long.

Available To

Faculty, Staff, Students



  • Reset your Charger password even if you do not know the current password.
  • Increased security by changing your password more often.
  • Convenience from a self-service tool.


Key Features

  • Compatible with Web browsers on mobile devices
  • Uses three options to verify identity:
    • Code sent to alternate email address
    • Code sent via text to mobile number
    • Answer security questions



  • User must have an alternate email address stored in Banner and access to the account -OR-
  • User must have a mobile phone number stored in Banner and access to receive texts sent to that number -OR-
  • User must be able to precisely answer most of his or her security questions stored in Banner
  • Password complexity requirements are between 8 and 20 characters in length, at least one capital and lowercase letter, and at least one number or punctuation symbol.


Getting Started

  • Visit
  • Enter your A-number (the letter a and all 8 digits), Last Name, and Date of Birth.
  • Click the verification box; when the graphic stills, click Submit.
  • Choose an option for recovery and follow the prompts.
  • If you choose to answer the security questions, enter an answer for all 5; answers are case-sensitive.

Note: Your recovery information must already be in Banner.

Contact information and security questions may be updated from the Personal Information menu in Banner.

If you know your password and it has not expired, you can also use the User Services Portal to change it.


Password Expiration

All Charger passwords will begin expiring after 180 days due to the interim policy for Network, Computer, and E-mail Account Administration which states that “Passwords/passphrases shall expire every 180 days or less” (available on the UAH Policies and Procedures website).


Which Passwords does this reset?

This tool will simultaneously reset your Charger password, your password for OIT's Active Directory domain, your "LDAP" password, and your Google Apps password (for the accounts). Because the LDAP password is being changed, Single-Sign-On systems are also going to use the new password.

The following is a subset of the affected systems from resetting your password with UAH email, myUAH, Canvas, Qualtrics, Chargerware, Panopto, Self Service Banner, the UAH wireless and wired networks, and desktop computers registered on OIT's Active Directory domain (including computer labs in LIB and BAB).

Most computer labs on campus are not currently using the Charger password, so this change will not affect the desktop computers in the Engineering Building or Olin B. Technology Hall.


For more information

View a detailed presentation regarding How to Reset or Change your Charger Password.


What if I need more help?

If you are unable to reset your password through, please contact the OIT Help Desk in one of the following ways:

  1. Send an email to and include a photo of yourself holding your driver's license.
  2. Visit the OIT Help Desk on campus in the Salmon Library between 9-6 M-W and 9-5 TH-F. Be sure to bring your photo ID.
  3. If none of these options are possible, you can fax a copy of your photo ID along with your signature to 256-824-5623. Please note that we will only verify through this method if the information and photo are legible. Many government issued ID's have counterfeiting prevention features that make faxes illegible.

Once we have verified your identity, we will reset your Charger password for you.


Article ID: 66920
Thu 11/8/18 2:49 PM
Fri 8/30/19 6:33 PM