I'm a former student, and my UAH email account is about to expire. Help!

Every semester, OIT waits until the drop/add period ends and then begins sending email notifications for students who have not been enrolled in more than three semesters. Four notifications are sent via email to the former student's UAH email address. The subject of the message is similar to "UAH email account expiration for {me} on {date}."

The accounts are suspended in accordance with the UAH policy on Network, Computer, and E-mail Account Administration. The policy states that students who leave the university before graduation may keep their e-mail account for three terms from the last term in which they were registered. It also says that alumni may retain e-mail privileges on their primary account for one year (or three terms) after graduation.
 

Common Scenarios

When a former student receives this email, he or she may have questions about what to do. The more popular scenarios are described below with advice regarding how to handle the situation.

  1. User doesn't plan to return as a UAH student but wants to keep access to Google Apps data from student account:  This KB article describes what steps you can take to move the historical information from the UAH student account to another Google account. If the student graduated, the user's UAH alumni account can be used as the other Google account.  
  2. User doesn't plan to return as a UAH student but wants to keep access to the same student email account:  The aforementioned policy still applies, so the email account will be disabled. The account will be reactivated upon acceptance as a student for a future semester.
  3. User plans to return as a UAH student in a future semester and wants to keep access to the same student email account:  The aforementioned policy still applies, so the email account will be disabled. The account will be reactivated upon acceptance as a student for a future semester. Please contact Admissions at admissions@uah.edu or call 256-824-2773 for further information on the reapplication process.
  4. User plans to return as a UAH student in a future semester as an employee and wants to keep access to the same email account:  The aforementioned policy still applies, so the email account will be disabled. The account will be reactivated upon acceptance of employee of UAH.
     

Upon Expiration

Question: What happens to an account once it expires?
Answer: Email messages directed to the expired account will bounce, so no new emails will be delivered or forwarded. It is advisable to alert your contacts regarding your change of email address before the account expires. It is also advisable to set an automatic response on the account in the weeks leading up to its expiration so that those who email you often can go ahead and update their records.
 

Account Support

UAH alumni email accounts are different from UAH student accounts. They are on the @alumni.uah.edu domain instead of on the @uah.edu domain. Alumni email accounts are managed by the Alumni office. Their contact information can be found at https://www.uah.edu/alumni/contact. The accounts on the @uah.edu domain are managed by the Office of Information Technology (OIT).

Details

Article ID: 98358
Created
Thu 2/13/20 4:18 PM