Introduction
A device's serial number or service tag can be used to estimate the age of the device. Learn how to find your serial number/service tag.
Why is this important?
OIT fully supports UAH-owned hardware for 5 years from the date of purchase from the manufacturer. For more information, please visit OIT Device Support Standards.
Is your UAH computer out of support or approaching the end of its support life? Learn more about purchasing a replacement.
Click a link below to jump to instructions for your device model.
Dell Devices
Choose one of the following 3 options.
PCInfoGrabber App
UAH-owned Windows computers that are configured on the campus Active Directory (AD) domain are pre-installed with the PCInfoGrabber tool. To quickly determine the support status of your Dell device, simply run this tool:
- Click the Start menu
- Search for “PCInfoGrabber” and select the app from the list of results
- Your PCInfoGrabber report will open in a browser window
- The Dell Ship Date and OIT End of Support date will be listed in your Basic Data
Dell Service Tag Lookup Tool
Enter your Dell Service Tag(s) in the Dell Service Tag Lookup tool at pclookup.uah.edu to find out the age and support status of your device(s).
Dell Support Site
Visit the Dell Support website and look for the section titled Identify your product or search support. Search for your service tag to view its Product Support page. Select Review Services to see the Ship Date of your device.
Apple/Mac Devices
Visit checkcoverage.apple.com and enter your Apple device’s serial number to view information about your device including the Purchase Date.
Microsoft/Surface Devices
Visit account.microsoft.com/devices and select a device to see its warranty details. If your device isn't listed, select Register device to add it to your account. You'll see the coverage dates after you do this. If the warranty has expired, it is likely that your computer should be replaced.
Unsure? Have another type of device?
To estimate the age of other computer models, or if you are unsure what your computer model is, an OIT Desktop Technician can assist. Submit a service request here.
Still Need Help?
If you need help completing these steps or experience an issue along the way, please contact the OIT Help Desk.