Mail Clients: Remove/Add a Google Account

Overview

This article is intended to provide information related to removing your UAH Google account from your preferred email client and adding it back when that's necessary to resolve a problem. 

Click a link below to jump to a section.


Web Client

The web client is the native email client for all Google accounts. It is recommended that you access your UAH email at https://mail.google.com in your web browser. Most, if not all, web browsers are compatible with Gmail and other Workspace apps. Using the web client allows you to engage in Chat and the full suite of applications as designed.

To remove the account

  1. Select your profile icon in the top right-hand corner of the screen, then select Sign out of all accounts
  2. Select Remove an account
  3. Select the account you would like to remove

 

To add the account

  1. Select your profile icon in the top right-hand corner of the screen, then select Add another account
  2. Enter your UAH Gmail account (this should be in the form of [ChargerID]@uah.edu)
  3. This should prompt SSO, where you will enter your Charger ID and password (and respond to the Duo prompt)


Outlook

In order to use Outlook for accessing a UAH Gmail account, Google Workspace Sync for Microsoft Outlook is required for Windows computers. If you have not re-synced your Outlook since UAH SSO was initiated for Google, you will need to follow the below steps for your Outlook client to function properly.

If you do not have it installed on your computer, it can be obtained here.

To remove the account

For the classic Outlook desktop app: 

  • Select Account Settings from the menu.
  • Choose Account Settings again from the submenu.
  • In the window that appears, select the Gmail account you want to remove.
  • Click the Remove button.
  • Confirm the action if prompted to finalize the removal of the account from Outlook.
  1. Open the Outlook application.
  2. Click on the File tab in the top left corner.

For the new Outlook for Windows:

  • Open the new Outlook for Windows application. 
  • Click the gear icon (Settings) located in the top right corner of the window. 
  • Go to Accounts and then select Email accounts. 
  • Find the Gmail account you wish to remove and click Manage next to it. 
  • From the options that appear, click Remove. 
  • You may be prompted to choose whether to remove the account from this device or all devices; select your preferred option and click OK. 

For the Outlook mobile app (iOS or Android): 

  • Open the Outlook app on your phone.
  • Tap the circular avatar (your profile picture) in the top left corner.
  • In the menu that appears, tap Settings (usually a gear icon) at the bottom.
  • Select Accounts.
  • Tap Remove next to the Gmail account you want to delete from the app.

 

To add the account

Please see this article for instructions regarding how to set up Outlook for the first time with your Gmail account or to recreate and resync your messages in case of issues with the current profile.
 

MacOS Mail App

The native "Mail" app on MacOS can be used to access your UAH email account. Please see instructions below for initial setup or details regarding how to log in again (if your authentication is not successful). 

To remove the account

  1. On the MacOS menu bar, click Mail > Accounts
  2. Click Google
  3. Click Delete Account > Add Account to restart the sign-in process

 

To add the account

  1. After opening the "Mail" app on MacOs, it will prompt you to choose a mail provider; choose Google
  2. Enter your UAH email into the field, and click Next
  3. This should prompt SSO, where you will enter your Charger ID and password (and respond to the Duo prompt)
  4. Allow access for all options to enable full functionality


iOS Mail App

The native "Mail" app on IOS can be used to access your UAH email account. See below for instructions on initial setup, or re-logging in if your authentication is not successful.

To remove the account

  1. In the iOS Settings app, search for Mail and click on the Mail icon
  2. Click on the Mail Accounts option > Gmail > Click Delete Account

     

To add the account

  1. Open the Mail app on your phone; when prompted to choose a mail provider, select Google
  2. Enter your UAH email into the field, and click Next
  3. This should prompt SSO, where you will enter your Charger ID and password (and respond to the Duo prompt)
  4. Allow access for all options to enable full functionality

 

Gmail Mobile App

The Gmail mobile app is the native application for all Gmail accounts. This app is available on both IOS and Android systems and provides a seamless experience while using your UAH email account.

Remove an account

To remove account or re-prompt a login, the account will need to be either removed from the Gmail app (IOS) or from the device settings (Android)

IOS

  1. Open the Gmail app and select your profile icon in the top right-hand corner.
  2. Select Manage accounts on this device
  3. Select Remove from this device

Android

  1. Open the Gmail app and select your profile icon in the top right-hand corner
  2. Select Manage accounts on this device; this should take you to your phone's settings
  3. Select the account you would like to remove from your device
  4. Select Remove Account; this will remove the account from your device, along with any data associated with the account (such as calendar events and contacts)


Add an account

  1. After opening the Gmail app on your phone, you will be prompted to choose an email provider; select Google
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  2. You will then be prompted for a UAH email address; click Next
  3. This should prompt SSO, where you will enter your Charger ID and password (and respond to the Duo prompt)
  4. If prompted, accept the Google data agreement

     

Still Need Help?

If you need help completing these steps or experience an issue along the way, please contact the OIT Help Desk.

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