I got a new/replacement phone. How do I set it up to use Duo?

I got a new mobile phone to replace one I was using for Duo. How do I set it up to use Duo?

Note: The steps below (with screenshots) were for an iOS device. The steps for a different type of device may vary slightly.

  1. Make sure your new mobile device has the Duo Mobile (by Duo Security) app installed
  2. On your new mobile device, open a web browser (such as Google Chrome) and visit mfa.uah.edu
  3. You will see a Single Sign-On login screen; enter your Charger ID and password
  4. If you have a default option set for Duo to contact you, click Cancel on the mobile device where it shows that. For example, a default setting to use "Send Me a Push" will show, "Pushed a login request to your device..." and you can click the Cancel button.
  5. Rather than verifying your ID at the Duo prompt as you normally would on your old device here, click Settings > My Settings & Devices from within the Duo Mobile app.
  6. Choose the Call Me option to verify your identity and satisfy Duo so you can see the contents of the My Settings and Devices menu. If you cannot verify your identity with a phone call or text and have no alternative device to verify your identity, contact the OIT Help Desk for a passcode. They will need to confirm your identity.
  7. Click the blue Device Options button (it looks like a gear) next to your phone number
  8. Click Reactivate Duo Mobile
  9. Choose the phone type for your new phone
  10. Click Continue
  11. Click I have Duo Mobile
  12. Scroll down in the resulting screen and click Open Duo Mobile
  13. If prompted to let the browser open the app, click Open
  14. Your changes are saved; you can change the default device, etc. or close the browser window. Test the change by attempting to access myUAH or Canvas on your computer to see if your new device can be used with Duo to verify your identity.

Other Resources

Still having trouble?

Contact the OIT Help Desk by emailing helpdesk@uah.edu or calling 256-824-3333.


Article ID: 85525
Fri 8/23/19 3:33 PM
Mon 7/12/21 11:03 AM