Duo (2FA/MFA)

Duo is UAH's service provider for 2-Factor Authorization (2FA). It is required for all current UAH faculty and employees who wish to access services that are Single Sign-On authenticated (such as Canvas and Banner). More information is available from http://uah.edu/oit/services/duo. If you need assistance with Duo, please request this service.



Step 1 – Activate Duo on Your Account

Visit the Duo Management Portal and click Activate Duo.
 

Step 2 – Enroll Your Device

Now that your account is activated, you’ll need to enroll your device(s). The Duo activation portal will prompt you to do this automatically. You can choose mobile phone, tablet, or a landline phone.

If you choose mobile device, which is recommended, you will be prompted to enter your phone number, and choose the type of device (iPhone, Android, etc.)
 

Step 3 – Install & Activate Duo Mobile

Duo will walk you through how to download the mobile app for your device, but you can also access them directly at the links below.

Once you install the app, you will activate it by scanning a QR code with the app’s built in scanner. Just follow the prompted instructions through the app.

If you're unable or unwilling to use the app, choose the Other option to have your cell phone setup to receive text messages that contain bypass codes.

You’re ready to use Duo!

With Duo activated on your account and with your device enrolled, you are ready to use Duo when logging into Duo enabled services.
 



Authentication Options

There are several ways you can use Duo:
 

Push Notification

Install the Duo Mobile app on your smartphone or tablet to receive push notifications. Once this is installed, and you attempt to log into a Duo enabled service, you’ll receive a push notification on your smartphone or tablet. Open the notification, and you’ll see a green checkmark, and a red x. Simply tap the green checkmark to gain access.
 

Phone Call

Choose this option to receive a phone call on your mobile or landline phone. When you choose this option, Duo will call your phone, and you can press 1 to allow access or 9 to report a fraudulent login attempt.
 

Passcodes

You can use the Duo mobile app to generate passcodes. This option does not require Wi-Fi or data, so this is a great option if you’re traveling or if you have limited or no cell/internet service. Open your Duo mobile app, tap the key icon, and it will reveal a passcode. Log into the Duo enabled service, choose the enter a passcode option, enter the code, and you’re in!

If you do not have your device with you, don’t worry. You can contact the OIT Help Desk to obtain temporary access codes. These passcodes can be entered in the Duo prompt on your computer.
 

How Do I Change Settings or Enroll Another Device?

To change settings or enroll another device, log into myUAH or any Duo-protected service. When you get to the Duo prompt, click the Settings button and choose to add a new device or access your settings.

Have additional questions?

Check out our frequently asked questions page to learn more, or submit a service request to the OIT Help Desk.

 
Request Service

Details

Service ID: 30405
Created
Sun 9/16/18 12:52 PM
Modified
Mon 11/12/18 5:47 PM